Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect information that you provide directly to us, including:
- Account information: Name, email address, phone/WhatsApp number
- Event information: Details you provide when creating or managing events
- Location data: Your general location to show events near you (with your permission)
- Communication data: Messages when you contact us or interact with organizers
- Usage data: How you interact with our platform, pages visited, features used
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Show you relevant events based on your location and preferences
- Process ticket purchases and send transaction confirmations
- Send event-related notifications (reminders, updates, cancellations)
- Enable organizers to communicate with attendees about their events
- Send you technical notices and support messages
- Monitor and analyze trends to improve user experience
3. WhatsApp & Phone Communication
Your WhatsApp number and phone details are used only for event-related communications, including ticket confirmations, event reminders, and updates from organizers. We do not use your phone number for marketing purposes or share it with third parties for advertising.
4. Payment Processing
Payments on Skiboh are processed securely through Paystack, a trusted payment provider. We do not store your full credit/debit card details on our servers. Payment data is handled according to Paystack's privacy policy and PCI-DSS security standards.
5. Information Sharing
We do not sell your personal information. We may share your information:
- With event organizers (for events you RSVP to or purchase tickets for)
- With Paystack for payment processing
- With service providers who assist us in operating our platform
- When required by law or to protect our rights
- In connection with a business transfer or merger
6. Analytics & Tracking
We use the following tools to understand how users interact with our platform:
- Microsoft Clarity: We use Clarity to analyze user behavior through session recordings and heatmaps. This helps us improve our user experience. Clarity may collect information about your device and browsing session. Learn more at clarity.microsoft.com
- Cookies: We use cookies to maintain your session and remember your preferences
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.
8. Data Retention & Deletion
We retain your data for as long as your account is active. When you delete your account, your data is permanently deleted from our systems. This includes your profile information, event history, and associated data. Some anonymized analytics data may be retained for statistical purposes.
9. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent for location tracking
- Opt out of marketing communications
To exercise these rights, contact us at support@skiboh.com
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
13. Contact Us
Questions about this Privacy Policy? Contact us at support@skiboh.com